Delivery & Refunds

DELIVERY OF ONLINE ORDERS

What are the delivery charges?

  • £0-10: £5.95
  • £10-25: £3.25
  • £25+: Free delivery (wooo!)
UK mainland deliveries only at the moment... (we are working on this!)
 

When will my order arrive?

We aim to deliver orders within 3-5 working days. We don’t deliver on Saturdays, so as our pancakes are fresh any orders received on Thursday-Sunday will not be sent until the following Monday.

How are GRIDDLE products packaged for delivery?

All our products are sent in recyclable cardboard boxes. Our pancakes are placed inside a thermal liner with an ice pack. This is to help keep them fresh whilst they are waiting at the depot to be sorted.

Anything I need to do when the parcel arrives?

Pop your pancakes in the fridge or freezer. There is also a sticker on the box saying refrigerate!

Can I freeze the pancakes?

Yes you can! We always keep a handy stash in the freezer. They last for up to 6 months in the freezer (if you can keep your hands off!)

My order was late, items were missing or something else has gone pan up.

Sometimes things don’t go as smoothly as our batter. But we’re on hand to fix any issues you have and promise to always bend over backwards to get you flippin’ good pancakes. Pop us an email on hello@wearegriddle.com and one of our team will get back to you promptly.

REFUNDS

Our number one aim is for you, our customers, to be happy and love our products! The best thing to do initially is to contact us and we’ll do everything we can to resolve any issue.

ORDERING

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise the order should be processed and dispatched, usually within 1-2 business days. Please allow another 2-3 working days for delivery.

PRICE

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.

QUALITY CONCERNS

We take great pride in the quality and condition of our product and it should reach you in the best possible condition. When you receive your order please open it as soon as possible and inspect it. If you aren’t happy with what you find, please email us at hello@wearegriddle.com and we will do our best to put it right.

Likewise if the box has been damaged during delivery, please call us as soon as possible and if possible email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:

  1. Incorrect addresses
  2. Unopened parcels
  3. Delayed deliveries due to weather problems.
  4. Gifts to recipients who have gone away or are unable to receive parcels.

TITLE

MH Pantry Ltd retains all rights of ownership and possession of the goods until full payment has been received.

RETURNS

Due to the perishable nature of our products, all products are none returnable, unless faulty.

DELIVERY

We do our best to deliver on the date you have requested but at busy times of the year delivery times can be extended. Please make sure that delivery address & postcode are correct as we can not be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we can not be responsible for any delivery delays.

It is best if someone is available to receive and sign for the delivery but we can arrange for the couriers to leave the parcel safely without a signature. If no one is home, the couriers will do this by default. Please anticipate that the recipient may have to go out unexpectedly or may not hear the doorbell and leave extra instructions succinctly describing a safe place for the parcel.

PAYMENT

We accept payment online by Maestro, Solo, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact we never see any of the card number ourselves.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed.

CANCELLATION

If you wish to cancel you need to contact us ASAP. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery. Griddle reserves the right not to accept or to cancel any order once accepted, without penalty.

YOUR FEEDBACK

To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on: hello@wearegriddle.com

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

COMPANY INFORMATION

MH Pantry Ltd is a company incorporated in England and Wales and registered under Company Number 10507393

Registered address: 50 Eastcastle Street, London, W1W 8EA, England.