FAQS
DELIVERY OF ONLINE ORDERS
When will my order arrive?
Products ordered before 14:00 are dispatched on the same day, orders after 14:00 will be dispatched the following day.
What are the delivery charges?
At checkout you will get a choice of Royal Mail First or Second Class. First Class is £5.95 (next day delivery), Second class is £3.20 (2-3 days delivery).
How are GRIDDLE products packaged for delivery?
All our products are sent in recyclable cardboard boxes without any plastic tape.
My order was late, items were missing or something else has gone pan up.
Sometimes things don’t go as smoothly as our batter. But we’re on hand to fix any issues you have and promise to always bend over backwards to get you flippin’ good pancakes. Pop us an email on hello@wearegriddle.com and one of our team will get back to you promptly.
NUTRITION AND ALLERGY ADVICE
Are your products vegan?
At the moment our fresh pancakes are the only range that aren’t vegan. But that’s soon to change! Everything else is plant based and vegan friendly.
Are they nut free?
Our pancakes and waffles are made in a bakery that does not handle nuts and so the only allergens are those highlighted on back of pack.
Our mixes are made in a bakery that handles milk and nuts so whilst they don’t contain any in the ingredients we cannot guarantee no risk of cross-contamination. If you have a severe allergy please use own judgement.
RECYCLING
What can I recycle?
Pancakes: You can recycle the tray and sleeve following your local council guidelines.
Waffles: You can recycle the cardboard box they come in.
WANT US IN A STORE NEAR YOU?
What do I do to get GRIDDLE in my local store?
Just drop hello@wearegriddle.com an email with the name and location of your local store and the product you want to see. We’ll get onto asap!
ANY OTHER QUESTIONS?
Please send an email to hello@wearegriddle.com and we will be delighted to help!